Privacy Policy

Svoon Ltd. is a boutique consultancy registered in England and Wales, with its principal place of business in London, United Kingdom. For any privacy-related question, contact us at hello@svoon.co.uk.

We act as the data controller for personal information you provide directly to us through this website or in the course of pre-engagement discussions. Where we process personal data on behalf of a client during a delivery engagement, we act as a data processor under the terms of the relevant engagement agreement.

We collect only the personal information necessary to respond to enquiries and deliver our services. This typically includes:

• 01Identifiers you provide via the contact form: full name and work email address.
• 02Free-text content you choose to submit: a description of your project challenge or business need.
• 03Technical information automatically logged by our hosting provider for security and abuse prevention: IP address, user agent, and timestamps of requests.

We use the information you provide to:

• 01Respond to your enquiry and arrange any introductory call you have requested.
• 02Assess whether our services are a fit for the challenge you describe.
• 03Maintain a record of correspondence in the event of follow-up.
• 04Comply with our legal and regulatory obligations.

We rely on the following lawful bases under Article 6 of the UK GDPR:

• 01Legitimate interest — to respond to unsolicited enquiries made through our contact form.
• 02Contract — to take steps at your request prior to entering into an engagement.
• 03Legal obligation — to comply with applicable tax, accounting, and regulatory record-keeping requirements.

This website uses only strictly necessary cookies required for the site to function. We do not use third-party advertising cookies, behavioural tracking, or analytics pixels by default.

If we introduce optional analytics in future we will update this policy and present a consent banner before any non-essential cookie is set.

We do not sell your personal information. We share it only with:

• 01Service providers acting on our instructions (for example, our email host and hosting provider), under written contracts that restrict their use of the data to the services they provide to us.
• 02Professional advisers (lawyers, accountants, insurers) where reasonably necessary.
• 03Regulators, courts, or law enforcement where we are legally required to do so.

Where personal data is transferred outside the United Kingdom or the European Economic Area, we rely on the UK International Data Transfer Agreement, the EU Standard Contractual Clauses, or an applicable adequacy decision to ensure an equivalent level of protection.

We retain enquiry correspondence for up to twenty-four (24) months from the date of last contact unless a longer period is required to perform a contract, defend a legal claim, or comply with a statutory obligation. Engagement records are retained in accordance with the relevant engagement agreement.

Under the UK GDPR you have the right to:

• 01Request a copy of the personal information we hold about you.
• 02Ask us to correct information that is inaccurate or incomplete.
• 03Ask us to erase your information where there is no compelling reason for us to continue processing it.
• 04Restrict or object to certain processing.
• 05Withdraw consent at any time, where consent is the lawful basis we rely on.
• 06Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, or to ask any question about how we handle your personal information, write to us at hello@svoon.co.uk. We will respond within thirty (30) days.

We may update this policy from time to time to reflect changes in law, regulator guidance, or our practices. The date at the top of this page indicates when it was last revised.